Privacy policy

Terrestra is strongly committed to respecting customer privacy. We will not share any information about you with any other party. We will ask you only for the information we need to process your order and to contact you if a question arises.

Information we request

We request information (including name, address, telephone number, email address, order details, and credit card data) when you place an order on our web site, or return/exchange a web purchase. We use this information exclusively to process and track your order, provide the services you request, and contact you about your order status.

We take all feasible industry-standard precautions to protect the security of your personal information (such as your name, address, and telephone number). Your credit card data is not stored or used for any purpose other than your purchase transaction. We do not retain any of the financial information you provide in the course of making a purchase.

Information we share

We contract with other companies to provide services including shipping and payment processing. We provide these companies with only the information they need to perform those services.

We do not share customer information or our email list with any other companies, for any reason.

As required by law, we may disclose specific information upon governmental request, in response to a court order, or when otherwise mandated to do so. We may also share information with companies assisting in fraud protection or investigation.

Cookies

A cookie is a small data file stored on your computer by your web browser. Cookies allow us to remember which items are in your cart, recognize you when you return to our web site, and process any orders you may place with us online.

The Terrestra web site uses cookies and other web technologies to facilitate your search and purchase process, and to help us understand how visitors use our web site through aggregate analytics.

Our email list

We maintain an opt-in list of customers who wish to be notified about Terrestra sales, promotions, news, and in-store special events. Providing your email address when you make a purchase from our online store does not automatically enroll you for these email notifications. You must fill out the "Join Our Mailing List" form on our web site to receive notifications.

You can unsubscribe from our mailing list at any time by using the link provided in each email message we send.

Links to other sites

Occasionally we provide links to other sites on our web site. These sites operate independently of Terrestra and have their own privacy and security policies. We encourage you to review these policies at any site you visit.

Security

We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

When you make a purchase,  your transactional information is transmitted in a safe, encrypted format.

Questions or comments?

For questions, comments, or assistance, please contact us.